TV9999 Box FAQ — All your questions answered in one place

KYC (Know Your Customer) is the identity verification process. After registering on tv9999 box you can play normally, but to withdraw larger amounts (generally above ৳10,000) you will need to complete KYC.

Required documents:

• ID document: Clear photos of both sides of your National ID (NID) or passport.
• Selfie: A photo of you holding your NID or passport, with your face clearly visible.
• Proof of Address: Bank statement or utility bill (issued within the last 3 months).

How to submit: Log in to your account → Profile → Identity Verification → upload your documents. Or you can send photos directly via live chat.

After submission, verification is typically completed within 12–48 hours Once submitted, you will be notified by SMS or email upon successful verification. If any image is blurry or unclear, you may be asked to re-upload it.

Placing cricket bets on tv9999 box is simple. Log in and select "Betting" Go to the section. There you'll find a full list of upcoming and ongoing cricket matches — including BPL, IPL, T20 World Cup, and all international series.

Steps to place a bet:

• Click on your preferred match to see the full range of available markets.
• Choose your market: match winner, toss result, runs in the first over, top batsman, and more.
• Click on your preferred odds and they will be added to the bet slip.
• Enter your stake (minimum ৳50) and see your potential winnings instantly.
• Click "Confirm Bet" to place your bet.

Live Betting: You can also bet in-play while the match is live — odds shift with every ball. It's more exciting and can be highly rewarding for experienced bettors.

Bet results are reflected in your wallet as soon as the match ends. In the case of a draw, settlement follows the applicable rules — details On the betting page available.

Yes, tv9999 boxhas separate apps for both Android and iOS. The app gives you access to all features — games, betting, payments, and support.

Steps to install on Android:

• Go to phone Settings → Security → enable "Install from unknown sources".
• Tv9999 box's downloads page Go ahead and download the Android APK file.
• Once the download is complete, tap the file and select "Install".
• Once installation is complete, open the app and log in with your mobile number.

On iOS: Search for "TV9999 Box" on the App Store and download it. Or app page for the App Store link.

The app size on Android is approximately 45 MB and on iOS approximately 55 MB. If you run into any issues during installation, uninstall the previous version and reinstall fresh.

Live Casino is a gaming experience where a real dealer hosts the game live from a studio while you join from your mobile or computer. It's nothing like standard online games — everything happens in real time.

Live Casino games available on tv9999 box:

• Baccarat: The most popular and easiest to learn — simply bet on Player or Banker.
• Live Blackjack: Get as close to 21 as possible — played head-to-head against the dealer.
• Live Roulette: Bet on numbers or colors on a spinning wheel.
• Dragon Tiger: Hugely popular across Bangladesh — fast, easy, and straightforward.
• Andar Bahar & Teen Patti: Casino games popular across South Asia.

How to get started: Log in → go to the "Live Casino" section from the menu → choose your preferred table → bets start from as low as ৳50. To get a feel for the rules, start with smaller bets first.

Streamed from Evolution Gaming and Playtech live studios, the video quality is exceptional — and it runs smoothly even on a slow internet connection.

That's a fair question — it's something worth knowing before you deposit money on any online platform. tv9999 box Operated under an international gaming license.

Key security highlights:

• License: Licensed by an international gaming authority — the license number is displayed in the site's Footer.
• RNG Certificate: All slots and online game outcomes are determined by internationally audited Random Number Generators (RNG).
• Segregated Funds: Player funds are kept entirely separate from the company's operational funds.
• Encryption: All transactions are secured with TLS 1.3 and AES-256 encryption.
• Annual audit: Third-party security audits are conducted every year.

Over half a million registered members and a consistent track record of successful withdrawals speak for themselves when it comes to tv9999 box's credibility. If you still have doubts, In the Help Center Ask us directly.

Yes, absolutely. tv9999 box Fully supported on mobile browsers — Chrome or Samsung Internet on Android, Safari on iOS — works on any modern browser.

The website is built with Responsive Design, so all buttons, menus, and games display correctly and respond well to touch even on smaller screens. Login, gameplay, deposits, and withdrawals — everything works right in the browser.

Browser vs. App — what's the difference:

• The app loads faster and uses less data compared to the browser.
• Push notifications are available on the app only — not on the browser.
• Biometric (fingerprint) login is supported in the app.
• No separate installation needed in the browser — just go to tv9999box.com directly.

If you play regularly, installing the app is the more convenient option. For occasional use, the browser works just fine. You can also add a shortcut to your Home Screen from the browser — the experience is nearly identical to using an app.

Tv9999 box keeps a detailed record of every bet and transaction on your account. As long as you're logged in, you can access them at any time.

To view your betting history: Log in to your account → Profile icon (top right) → "Betting History" or "My Bets" Options → Filter by date.

To view your transaction history: Profile → "Transaction History" or "Transaction History" → Deposits, withdrawals, and bonuses are each shown in separate tabs.

What's in the record:

• Date, time, and match or game name for every bet.
• Amount wagered, odds, and result (win / loss / ongoing).
• Date, amount, and status of every deposit and withdrawal.
• History of bonuses received and used.

Typically From the past 90 days Your history is available to view directly. For older records, contact support with the relevant dates and they'll send them to you by email.