Tv9999 box Privacy Policy — How We Handle Your Data

tv9999 box's privacy policy is written so that any everyday user can clearly understand what happens with their data. Instead of a lengthy document packed with legal jargon, we've aimed to explain every point directly and plainly.

This policy applies when you: use the tv9999 box website or app, create an account or log in, make a deposit or withdrawal, contact support, or participate in any promotion.

tv9999 box Data is collected in two ways — what you provide directly, and what is gathered automatically.

What you provide directly:

• Full name, mobile number, and email address (collected at registration).
• Date of birth (for age verification).
• National ID or passport details (for KYC verification).
• BKash/Nagad number and bank account details (for payment purposes).
• Messages and complaints submitted to support.

Automatically Collected Information:

• Device type, operating system, and browser version.
• IP address and approximate location (down to city level).
• The time you accessed the platform and how long you remained active.
• Pages or games you have viewed.
• Login and logout history.

tv9999 box Collected data is used solely for its stated purpose. It is never used for anything beyond that.

• Service Delivery: Account management, gaming and betting features, payment processing.
• Identity Verification: Verifying that the information provided at registration is accurate and confirming your age.
• Security: Detecting and preventing unauthorized access, fraud, and money laundering.
• Contact: Sending important updates, transaction confirmations, and promotional notifications.
• Platform Improvement: Understanding which features are used most to improve the overall experience.
• Legal obligations: Information may be disclosed upon order of a regulatory authority or court.

You can opt out of promotional emails or SMS at any time through your account settings. However, important transaction and security notifications cannot be turned off — they are sent strictly for your protection.

tv9999 box Your data is never sold or shared with third parties for advertising purposes. Data is only shared in the limited circumstances outlined below:

• Payment Provider: Information shared with bKash, Nagad, Rocket, or your bank — only what is strictly necessary to process a transaction.
• Game Providers: Limited information (account ID and bet amount) shared with game providers solely for the purpose of running specific games.
• Identity Verification Service: For NID or passport verification as part of the KYC process.
• Law Enforcement Authorities: For investigations required by court order or government directive.
• Regulatory Authority: Reports required for the annual audit conducted by the gaming licence authority.

We do not retain data longer than necessary. However, certain information must be kept for a defined period due to legal and regulatory requirements.

• Account Information: For the duration of your active account + 5 years after closure (regulatory requirement).
• Transaction History: 7 years from the last transaction (for financial audit purposes).
• KYC Documents: 5 years from the date of submission.
• Support Conversations: 2 years after resolution.
• Log Files & Device Information: Up to 1 year.

Once the retention period expires, data is automatically deleted or anonymised so that it can no longer be linked to any individual.

tv9999 box-'s data protection relies on multiple layers of security. Even if one layer is compromised, the remaining layers continue to keep your information safe.

tv9999 box-'s website and app use cookies — small text files stored in your browser that help improve your experience.

To disable optional cookies, you can adjust your browser settings or the app's privacy settings. Note that some features may not work as well as a result.

tv9999 box-You have five core rights over your personal data. Contact support to exercise any of them.

tv9999 boxOur services are not intended for anyone under the age of 18. We do not knowingly collect data from minors.

If a minor registers by mistake and this comes to our attention, the account is immediately closed and all collected data is deleted.

If you believe a minor is using this platform, please notify our support team and we will act promptly.

tv9999 box This privacy policy may be updated when necessary. Users will be notified of any changes via email or in-app notification.

For major changes, at least 14 days' notice will be given before they take effect. Minor updates (such as spelling corrections or clarifications) may take effect immediately.

If you do not agree to the updated policy, please request account closure. Continued use of the platform after the effective date will be considered acceptance of the new policy.

Every version is archived — contact support if you need a copy of a previous policy.